Privacy Policy

This privacy policy sets out how Worldwide Property Company (UK) Ltd uses and protects any information that you share with us. Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

The term ‘Worldwide Property Company (UK) Ltd’ or ‘Worldwide Property Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Gainsborough House, 2 Sheen Rd, Richmond, TW9 1AE, United Kingdom. Our company is registered in England and Wales under number 09730667. The terms ‘you’ and ‘your’ refers to the user or viewer of our website, or services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

If you have any queries in respect of this statement or our use of personal data, please contact us through the Contact Us page.

Information Worldwide Property Company collects
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our website, view our online content or information we collect about you from other sources.

Information we collect directly from you
We collect information directly from you when you complete an online enquiry form for a property listing, or the Contact Us form on our website, or via one of our social media pages. You may also respond to competition or marketing promotions. And you may also provide information directly to us through emails, letters, phone calls and in person meetings.

The following are examples of information we may collect directly from you:
• Name
• Email address
• Postal address
• Telephone numbers
• Date of birth
• Income & expenditure
• Assets & Liabilities
• Demographic information
• Payment information (such as a credit card) and bank account details
• Future communication preferences
• Telephone number and recordings when you leave a message on the answer machine

Information we collect when you visit our website, social media pages, or view our online ads or promotionsWe use cookies and other technologies to collect information when you visit our website, view our online adverts or promotions, and social media pages. The following are examples of information we may collect with these technologies:
• Information about your device browser and operating system.
• IP address
• Web pages you view
• Links you click
• Worldwide Property Company emails that you open

Information Worldwide Property Company collects from other sources
We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral partners, etc. Examples of information we may collect from other sources are:
• Name
• Postal address
• Email address
• Date of birth
• Income level
• Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content

How Worldwide Property Company uses your information
We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests. The following are examples of how we may use the information we collect:
• Answer your questions or respond to your requests.
• Develop new services.
• Process payment for services.
• Protect against or identify possible fraudulent transactions.
• Send you email and/or postal messages with information and content that we think may be of interest to you.
• Telephone you about with information and content that we think may be of interest to you.
• Develop and provide Marketing tailored to your interests, including interest-based marketing.
• Allow you to participate in social sharing on our websites and social media pages.
• Analyse the use of, and develop, our products, services and marketing, Terms and Conditions and otherwise manage our business.

Worldwide Property Company will only process your information in pursuance of our legitimate interest if we receive any requests from you related to, for example, a product or service, a request for a call-back, or specific materials. We will use your personal information to fulfil your requests. Where we need to manage your account and protect you against, or identify possible fraudulent transactions, we will do so in accordance with the legal obligations placed on us under law.

Information sharing

The success of our business depends on your trust, and we do not sell your personal information to anyone.

With your agreement, we may share your personal information with carefully selected strategic business partners who help us to provide the products and services that you request. We provide our strategic business partners with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. Worldwide Property Company or these strategic business partners may contact you by phone, email or post when required.

Examples of strategic business partners with whom we may share your personal information, with your consent:
• Mortgage Advisers
• Estate Agents
• Property Developers
• Banks
• Foreign Exchange Dealers

Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

How we will communicate with you:
• Email Communications
You can stop receiving promotional email messages from Worldwide Property Company by following the opt-out instructions provided in our newsletters, or
by simply responding to an email.
• Postal Mail
You can stop receiving promotional postal mail from Worldwide Property Company by following the opt-out instructions that may be included within those communications.
• Telephone
You can stop receiving promotional phone calls from Worldwide Property Company by simply asking us to stop calling you, or by email, or by letter.

You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
• Access
We take steps to keep your personal information accurate. From time to time we will email you a web form to complete, to ensure that your details are kept up to date.
• Data Deletion
You can opt out of receiving newsletters and being contacted by Worldwide Property Company at any time. We will then delete your data from our servers, unless you have made a successful transaction through Worldwide Property Company, in which case we are required to retain basic personal details (name, anti-money laundering details) and details of the transaction.

Other rights
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
• Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us by phone or email. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
• Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).

Information Security
Worldwide Property Company is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

Data Transfers
We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Statement.

Children’s privacy
Our website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our website.

Links to other websites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for their content, any use of the websites, or the privacy practices of the websites.

Updates to our Privacy Policy
Worldwide Property Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We will update you by email if there are any significant changes.
This policy is effective from 25th May 2018.